Shipping policy

Domestic Shipping (USA)
The Lucia N°03 Home Portal and Practitioner System are available for flat-rate domestic shipping. Expected arrival is approximately 2.5 weeks from order date under normal circumstances. Processing and shipping times may be extended if the product is back-ordered; back-order status will be clearly indicated on the product page and updated regularly.

International Shipping
We ship globally. International orders may incur additional tariffs, customs fees, and import duties, which vary by destination country and are the responsibility of the customer. Estimated delivery times and specific shipping costs for your location can be obtained by contacting info@lucialightexperience.com.

Shipping Insurance & Responsibility
All shipments are fully insured and covered by Traveling Light LLC. We assume all risk during transit. To ensure safe delivery:

  • Provide a complete and accurate delivery address
  • Be available to sign for your package upon delivery (adult signature required)
  • Inspect the package immediately upon receipt

If your package is damaged upon arrival or lost in transit, contact us within 10 days of delivery with photos and tracking information, and we will work to resolve the issue.

Delivery & Signature
Adult signature is required for all shipments. Please ensure someone 21 or older is available to receive and sign for your order. Packages left unattended without signature are your responsibility; we cannot be held liable for theft or loss of unattended packages.

Tracking
You will receive tracking information via email once your order ships. Track your package to confirm the expected delivery date.

Back Orders
If your order is back-ordered, we will notify you and provide an updated estimated ship date. You may choose to wait or request a refund of your order (minus any non-refundable fees). Back-order status is displayed on product pages.

Undeliverable Addresses
If your address is invalid or incomplete and the carrier cannot deliver, the package will be returned to us. You will be responsible for providing a corrected address and any additional shipping costs if reshipment is required.

Delivery Exceptions
We are not responsible for delays caused by:

  • Shipping carrier delays or service interruptions
  • Customs clearance or import delays (international orders)
  • Weather, natural disasters, or acts of force majeure
  • Incorrect or incomplete address information provided by the customer

Questions
For questions about shipping, delivery, tracking, or international orders, contact info@lucialightexperience.com.